Every March, we release our annual report to share OBSI’s achievements over the past year. This year, we celebrate one of our biggest milestones to date — 25 years of service and a demonstrated track record for inspiring confidence in Canada’s financial services sector. But we also remember the past year as a time of turmoil that deeply impacted the personal and professional lives of Canadians. In their commentary, our board chair, Jim Emmerton, and Ombudsman and CEO, Sarah Bradley, reflect on how we met the challenges of 2020 and what lies ahead for OBSI in 2021.
The annual report includes a range of information such as our banking and investments case data, an overview of the products and issues Canadians contacted us for help with, an update on our timeliness standards, and an overview of the results for our consumer and firm feedback surveys. The report is available in both English and French. To download a copy, click here.